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Get the Signal Edge: How Technology Delivers Transparency and ROI

When it comes to having an edge up on the competition, Signal Security’s technology does just that to help keep your residents, customers, guests, employees, and property secure. Our Signal Edge software provides clients with real-time updates and reports, increasing the accountability of our officers and transparency of our services. And with custom analytics, you and your Signal team can spot trends and take action to ensure it stays that way.

 

Transparency at Your Fingertips

With Signal Edge, anything and everything is at your fingertips. Through the client login portal, you can access reports and analytics. Your account will include all incident reports, including the incident number, the responding officer, and any relevant flags related to the report. Every noise report, parking violation, theft — even kids leaving candy wrappers all over the basketball court — will be just a few clicks away.

All reports are made in real-time as your security officer is on duty. Thanks to mobile technology, there’s no waiting until your officer gets back to the office to make a report, perhaps forgetting important details. Your officer will even take photographs if necessary to include in the report. You won’t have to guess at the details when you have organized photographic evidence.

 

Security Incident Analytics

OK, so you’ve got access to all of your reports, but looking at tons of lines of text for hours on end trying to spot any discernible patterns or trends can make you cross-eyed and, well, cross. Let technology do it for you! Thanks to incident analytics within Signal Edge, your reports will be broken down annually, monthly, or even hourly, into an easy-to-read interface so you and your security team can spot trends and put solutions in place before they become problems. More of a visual learner? Pie charts and graphs can show you what you need to know. 

Let’s say your security officer notices that the door to the rec center is frequently unlocked. An analytics report will show a spike of this happening almost exclusively on Thursday nights. Knowledge is power, so now that you’ve seen there’s a problem, a Signal solution may be to assign an extra patrol on Thursday nights to keep the rec center secure and people and property safe. 

Analytics can look at broad swaths of time as well. Maybe you notice that alarms and incident reports become more frequent in the spring months. People are outside more and windows and doors are open and unlocked, which can lead to thefts or disturbances. Your Signal 88 representative may suggest a reminder letter to your residents to lock their car doors and windows as a way to address this problem.

Remember, your security officer will have a healthy understanding of everything that’s happening in and around your property and help you find ways to address issues before they become problems. 

Custom Property Manager Analytics

So the incident analytics will spot trends over time. Great! But incident analytics can only spot broad trends, and you want something specific. Whatever you need, custom analytics can be set up within Signal Edge to get you the information you need most. 

Perhaps you want to keep tabs on a certain apartment building in your complex that keeps having issues. Set up a custom analytics tab for reports directly related to this building, so you don’t have to wade through other building incidents to know what’s happening. 

Setting up custom analytics isn’t always easy (although we find that Signal Edge is pretty user-friendly), so talk to your Signal representative to help you set up personalized analytics tabs. Signal is here to be your partner in solving headaches before they become migraines. Click here to learn more.

Passion Award: Stephen Hayes
Signal of El Paso, TX & Signal of Greater Albuquerque, NM  


At Signal, we drive with passion in everything we do because passion connects people to purpose. 

Stephen Hayes exemplifies this every day. A positive and giving leader, Stephen is a role model to others in the network. He stays closely connected to the Home Office, ensuring he is personally executing operational details with excellence and accuracy. 

Beyond his own market, Stephen is always willing to lend advice and support anyone in the network who needs it, while maintaining strong results in his markets. His dedication, energy, and consistent positive attitude make him a powerful example of what it means to lead with passion. 

Honesty & Integrity Award: Jonas Palmer
Signal of Northwest Tennessee & Signal of Jackson, MS 

We live in honesty and integrity because without it, our company and our brand are hollow. 

Jonas Palmer has taken on some of our most challenging markets and turned them around in a remarkably short time. He leads from the front, never asking his team to do anything he isn’t willing to do himself. 

When feedback comes from the Home Office, whether operational or financial, Jonas responds with transparency and immediate follow-through. His professionalism, accountability, and respect in every interaction set a high standard for reliability and trust. 

Relationships Award: Mike Kosmet
Signal of Michigan 

We build relationships because healthy success can only be created with mutual respect for others. 

Mike Kosmet has demonstrated consistent success for more than a decade. He understands that collaboration fuels progress, as shown in his partnership with our Milwaukee office, which helped drive a significant market turnaround. 

Personable, responsive, and easy to work with, Mike prioritizes communication and follow-through. His ability to engage his team and work alongside peers has contributed to doubling the size of his business this year. He proves that strong relationships are a competitive advantage. 

Serving Award: Shane Wimer
Signal of Nebraska 

We serve our communities without hesitation because serving is the active ingredient in service. 

Shane Wimer led the development of Code Enforcement as a new service offering, generously sharing his entire process with the Home Office and fellow franchisees. His collaboration helped create sales and training materials that are driving growth across the network. 

He knows his officers by name and genuinely cares about their success, which is reflected in his team’s outstanding retention rates. Shane’s ability to balance strong financial performance with a people-first mindset makes his franchise a model for serving both community and team. 

Learning Award: Dan Liotta
Signal of Central and Northern Virginia  

We learn something every day by holding an open-minded approach to everything we do. 

Since joining Signal in 2023, Dan Liotta has made a significant impact. As a strategic and thoughtful leader, he delivers strong results and exceptional customer service by staying focused on sustainable growth. 

Dan is constantly seeking ways to improve his operations and bring more value to his market. His visionary mindset and commitment to continuous improvement remind us that growth begins with a willingness to learn.

Core Champion Award: Haris Johnson
Signal of Washington, D.C. 

While each award represents a specific value, the Core Champion brings them all together. 

Haris Johnson represents the full Signal mission in every aspect of his business. He makes a lasting impression in every interaction, from how he supports his officers to the passion he brings to serving clients. 

He is always exploring new ideas to improve his franchise and shows genuine appreciation for others across the network. His commitment to his team, his clients, and the future of Signal makes him a true Core Champion. 

Congratulations! 

These winners represent what makes Signal different. Our Core Values – Passion, Honesty & Integrity, Relationships, Serving, and Learning – are the foundation of how we operate and how we grow.  

To our 2025 Core Award winners: thank you for leading by example and for showing what it truly means to live the Signal mission.

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